Who are we?
We are Astra Software Labs, LLC (“we”), headquartered and reachable at firstname.lastname@example.org
Your consent and our other legal bases for using your personal information
In addition, if you and we enter into any contract for goods or services, we will need certain personal information (such as contact information) in order to perform the contract. Finally, in some cases, such as in response to legal process or law enforcement inquiries, our processing or disclosure of your personal information is required in order that we comply with the law.
What personal data do we collect?
When you submit an inquiry to us, we ask that you provide your name, email address and telephone number (and you may provide your physical address) so that we can contact you.
As you use our website, we also collect information such as your Internet IP address and referring URLs so that we may generate aggregate statistical reports.
We also provide a variety of services which may or may not require you to enter personal information.
What about cookies?
Why do we collect this information?
Your personal information is used only for the following purposes:
to provide the service for which you engage us to provide;
to communicate with you;
to personalize your experience on our website;
to provide customer support;
to gather and analyze information so that we can improve our services;
to detect, prevent and address technical issues; or
to protect the rights, property or safety of, or prevent fraud or abuse of, ourselves or others.
What do we do with your information?
We transfer your information to the U.S. and process and store your information in the U.S. We may also transfer your information to subcontractors in other countries if you or your company engage us to provide services and we use such subcontractors to help provide services. We use commercially reasonable means to secure your personal information, and we retain information for a commercially reasonable time period.
We do not rent, sell, or share personal information about you with other, non-affiliated people or companies, except that we may share such information as follows:
we may use service providers in connection with operating the website (we take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, subject to confidentiality obligations);
and we may access, preserve, and disclose information about you to third parties, if we believe disclosure is in accordance with, or required by, applicable law, regulation, legal process, or audits or if necessary to protect the rights, property or safety of, or prevent fraud or abuse of, ourselves or others.
Also, we may provide anonymized data to third parties for analysis or optimization purposes.
If our company or its assets are acquired or if our company files bankruptcy or the like, your personal information may be disclosed to, transferred to or acquired by a third party as our successor.
Your rights over your information
You can ask us what information we hold about you and how we have used it, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. You can also ask us to stop using your information by withdrawing your consent. You can do these things at any time by emailing, writing or telephoning us using the contact details above. In addition, if you have signed up for any newsletters or marketing emails from us, you can click the Unsubscribe link at the end of any newsletter. All of this is free of charge from us.
For California residents
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. You can do so at any time by emailing, writing or telephoning us using the contact details above. Please note that we in order to fulfill our obligations under the California law requirement, we reserve the right to verify your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identity will be used only for that purpose. All of this is free of charge from us.
For European Economic Area residents
If you are a resident of the European Economic Area and have a complaint about our use of your information, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our best to resolve your concern.
What about advertising?
We may use third-party advertising companies to serve ads when you visit our website. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to our website and other websites in order to provide advertisements about goods and services of interest to you.
Other privacy policies
If you are under 18 years old
Our website is not intended or designed to attract children under the age of 18. We do not intend to or knowingly collect Personal Information from anyone under the age of 18. If you are under 18 and wish to ask a question or use this site in a way that requires you to submit any personal information, please ask your parent or guardian to do it on your behalf. If we learn that we have unknowingly collected personal information from someone under the age of 18, we will delete such information as quickly as possible.
We may update this policy from time to time. If you have provided your email address and opted to receive announcements from us, we may notify you about significant changes in the way we treat personal information. In any case, be sure to visit this page from time to time so you are aware of our most current policies.